At WILDFLY PATAGONIA, we are committed to providing high-quality products and an excellent shopping experience.

1. Exchanges

Products may be exchanged if they have manufacturing defects or when required under applicable consumer protection laws.

To qualify for an exchange, the product must be:

  • Unused.
  • In perfect condition.
  • In its original packaging.
  • Accompanied by all original accessories, where applicable.

2. Returns

Return requests must be submitted within the timeframes established by applicable law.

Each request will be reviewed individually by WILDFLY PATAGONIA.

3. Non-Returnable Products

The following products are not eligible for exchange or return:

  • Personalized products.
  • Made-to-order products.
  • Products that have been used.
  • Products damaged due to improper use.

Unless otherwise required by applicable law.

4. Refunds

When a refund is approved, it will be processed using the same payment method originally used by the customer, unless otherwise agreed by both parties.

Processing times may vary depending on the payment method and the corresponding financial institution.

5. Sale Items

Products purchased during clearance sales, special promotions, sales events, closeouts, or similar campaigns are not eligible for exchanges or returns, except where required by applicable law.

6. Contact

If you have any questions regarding exchanges or returns, please contact us through our contact form or by email at:

info@wildflypatagonia.com